Quality and Laboratory Support Practitioner (NP/PA) New

The Quality and Laboratory Support Practitioner (NP/PA), works under the direction of the Medical Director, Quality Assurance and Performance Improvement. This role is responsible for the timely review and follow-up of outpatient test results, including initiating treatment when appropriate.

Key responsibilities also include supporting Quality, overseeing internal incident reporting, and identifying opportunities to improve patient care. The NP/PA collaborates with Lab RNs and both clinical and administrative teams to ensure care is well-coordinated and aligned with internal policies, regulatory standards, and best practices.

Salary

• Qualified NP/PA hourly rate is $60/hour
  
  

Job Responsibilities

• Review, interpret and treat actionable outpatient laboratory results across multiple states.
• Monitor results queues of all sites and report any delays in reporting or patient care.
• Call patients with results when indicated and send mail to patients in the event that the patient cannot be reached by phone.
• Communicate abnormal or critical results to patients promptly.
• Document all follow-up actions accurately in the electronic health record (EHR).
• Work within the team of RNs to ensure timely review and reporting of results to patients and treatment changes, when indicated.
• Provide patient education and support to promote adherence to care plans.
• Report communicable diseases to state departments of health.
• Assist Quality Department with the incident reporting process, including intake, review, investigation, documentation, and resolution of clinical and operational incidents.
• Maintain and audit records of incident reports and develop trend reports to identify areas of risk or improvement.
• Monitor clinical practices to ensure adherence to policies, procedures, and external regulations (OSHA, HIPAA, CDC, state/local health authorities).
• Support the development, implementation, and evaluation of quality improvement initiatives.
• Track and report on quality indicators, such as patient satisfaction, wait times, safety events, and medication errors.
• Committed to the specialty of Urgent Care, with a focus on serving our communities with quick, convenient and quality care with continued clinical and patient experience training.
  
  

Minimum Job Qualifications

• Minimum of 2 years of clinical experience in urgent care, emergency, or ambulatory care settings.
• Prior experience with lab review and quality reporting is a plus.
• Knowledge of healthcare regulatory requirements, clinical workflows, and patient safety principles.
• Exceptional organizational and communication abilities.
• Comfortable working in a fast-paced, remote healthcare environment..
• Strong critical thinking, communication, and organizational skills.
• Proficiency in electronic medical records (EMR) and standard office software (e.g., Microsoft Office Suite).
  
  

Education

• Graduate of an accredited Nurse Practitioner or Physician Assistant program.
  
  

Required License And Certification

• Active and unrestricted NP or PA license in all of the following states: Indiana, Illinois, New York, Pennsylvania, and Michigan.
• Board certification (e.g., AANP, ANCC, or NCCPA).
  
  

Mental And Visual Requirements

• Works in clean, smoke-free and well-lit spaces.
• Exposure to frequent deadlines/ must have ability to handle stress effectively, subject to frequent interruptions
• Must have good visual and hearing acuity.
• Must be able to utilize keyboard and view computer screens up to 90% of shift.
• Must be able to follow directions and plan fairly complex processes & workflow
  
  

Physical Activities And Requirements

• Ability to sit, stand, walk, use hands to finger, grasp, handle or feel, reach, stoop, kneel, crouch, or bend, climb, talk, hear, and perform repetitive motions of hands and/or wrists.
• Requires some physical work; lifting, pushing, or pulling required of objects up to 10 pounds.
  
  

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